Effective Date: March 15, 2025
This Privacy Policy describes how Polestar Casino collects, uses, processes, and protects personal information of users accessing our online casino platform. By using the Polestar online casino services, including the Polestar casino app, you consent to the data practices described in this policy.
We collect various types of information to provide and improve our services, ensure regulatory compliance, and maintain the security of our platform.
When you register an account or use Polestar casino login, we collect:
When you access our platform, we automatically collect:
We record information about your gaming behavior, including:
Your personal data is processed for specific, lawful purposes in accordance with the General Data Protection Regulation (GDPR) and German data protection laws.
We use your information to create and manage your account, process transactions, deliver gaming services through the Polestar casino app, and provide customer support.
We process your data to verify your identity, prevent underage gambling, comply with anti-money laundering regulations, and fulfill reporting obligations under German gambling legislation (Glücksspielstaatsvertrag 2021).
Your information helps us detect and prevent fraudulent activities, unauthorized account access, bonus abuse, and other security threats to our platform and users.
We analyze gaming patterns to identify problematic behavior, implement deposit limits and self-exclusion measures, and provide support resources when necessary.
With your consent, we may send promotional offers, newsletters, and personalized recommendations. You can opt out at any time through your account settings or by contacting our support team.
Under GDPR, we process your personal data based on the following legal grounds:
We do not sell your personal information to third parties. However, we may share your data with trusted partners and authorities under specific circumstances.
We share data with third-party service providers who assist in:
We may disclose information to German gaming regulators, tax authorities, law enforcement agencies, and other governmental bodies when legally required or to comply with valid legal processes.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure adequate protection through European Commission-approved Standard Contractual Clauses or other legally recognized transfer mechanisms.
All service providers processing data outside the EEA are contractually obligated to maintain GDPR-compliant data protection standards.
We implement comprehensive technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
We maintain strict internal policies including:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.
While your account remains active, we retain all associated personal data to provide continuous service through Polestar casino login and maintain transaction history.
After account closure, we retain necessary information for five years to comply with German tax laws, anti-money laundering regulations, and potential dispute resolution. Transaction records and identity verification documents are archived securely during this period.
If you withdraw consent for marketing communications, we will suppress your contact information from promotional lists within 30 days, though we may retain a record of your opt-out preference.
As a data subject in Germany, you have specific rights regarding your personal information. These rights can be exercised by contacting our Data Protection Officer.
You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, including information about processing purposes and recipients.
You have the right to correct inaccurate personal information and complete incomplete data. Most personal details can be updated directly through your account settings.
You may request deletion of your personal data when it is no longer necessary for the purposes collected, when you withdraw consent, or when processing is unlawful. This right is subject to our legal retention obligations.
You can request that we limit processing of your personal data in certain circumstances, such as when you contest data accuracy or object to processing.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.
Where processing is based on consent, you may withdraw it at any time. This does not affect the lawfulness of processing conducted before withdrawal.
You have the right to lodge a complaint with the German data protection supervisory authority (Landesdatenschutzbeauftragter) if you believe our processing violates GDPR.
The Polestar online casino uses cookies and similar technologies to enhance user experience, analyze platform usage, and deliver personalized content.
We use the following categories of cookies:
You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect platform functionality and user experience.
We may allow trusted third-party analytics and advertising partners to place cookies. These parties have their own privacy policies governing their data practices.
The Polestar casino app and all related services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors.
If we become aware that a person under 18 has provided personal information, we will immediately delete such data and terminate the account. Parents or guardians who believe their child has provided information should contact us immediately.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Material changes will be communicated through email notification or prominent notice on our platform. Your continued use of Polestar Casino services after such notification constitutes acceptance of the updated policy. We recommend reviewing this page regularly to stay informed about our data practices.
For questions about this Privacy Policy, to exercise your GDPR rights, or to submit data protection concerns, please contact:
Data Protection Officer
Polestar Casino
Email: [email protected]
Response time: We aim to respond to all inquiries within 30 days as required by GDPR.
In accordance with the German Interstate Treaty on Gambling (Glücksspielstaatsvertrag 2021), your gaming activity data may be shared with the central blocking system (OASIS) to enforce self-exclusion measures across all licensed operators in Germany.
We are required to maintain comprehensive records of all gaming transactions and make them available to the German regulatory authorities (Gemeinsame Glücksspielbehörde der Länder) upon request.
Your rights under German federal data protection law (Bundesdatenschutzgesetz) supplement the rights provided under GDPR. For specific questions regarding German data protection law, please contact our Data Protection Officer.
