Last Updated: March 15, 2025
These Terms and Conditions ("Terms") govern your access to and use of Polestar Casino services, including the Polestar Casino app and Polestar online casino platform. By registering an account or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding.
By completing the Polestar Casino login process or accessing any part of our platform, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any provision herein, you must immediately discontinue use of our services.
We reserve the right to modify these Terms at any time. Continued use of the platform after changes are posted constitutes acceptance of the modified Terms.
You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater, to create an account at Polestar Casino. We reserve the right to request proof of age at any time.
It is your responsibility to ensure that online gambling is legal in your jurisdiction. We do not accept players from jurisdictions where online gambling is prohibited.
You may only register one account per person, household, IP address, or device. Multiple accounts will result in immediate closure and forfeiture of all funds.
All information provided during registration must be accurate, current, and complete. You are responsible for maintaining the confidentiality of your Polestar Casino login credentials.
You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.
We will not be liable for any loss or damage arising from your failure to protect your login information. Strong passwords and regular password changes are recommended.
All deposits must be made using payment methods registered in your own name. Third-party deposits are strictly prohibited and may result in account suspension.
Withdrawal requests are subject to identity verification procedures. You must provide valid identification documents before your first withdrawal can be processed.
Withdrawals must be made to the same payment method used for deposits unless otherwise agreed. Processing times vary between 1-5 business days depending on the method selected.
All bonuses and promotions offered by Polestar online casino are subject to specific terms and conditions that will be clearly displayed at the time of the offer. It is your responsibility to read and understand these terms before accepting any bonus.
Bonuses cannot be withdrawn until wagering requirements are fulfilled. Failure to comply with bonus terms may result in forfeiture of bonus funds and any associated winnings.
We reserve the right to void bonuses if we suspect abuse, including but not limited to: creating multiple accounts, coordinated betting patterns, or any other form of bonus manipulation.
All games at Polestar Casino utilize certified Random Number Generator (RNG) technology to ensure fair and random outcomes. Game results cannot be predicted or manipulated.
In the event of a technical malfunction, all affected game rounds and pays are void. We will make reasonable efforts to resolve technical issues promptly.
The following activities are strictly prohibited and may result in immediate account termination:
Polestar Casino is committed to promoting responsible gaming practices. We provide various tools to help you maintain control over your gambling activities, including deposit limits, session time reminders, and self-exclusion options.
If you feel you may have a gambling problem, please contact our support team or seek assistance from professional organizations such as GamCare, Gamblers Anonymous, or your local gambling support services.
Self-exclusion requests will be implemented within 24 hours. During the self-exclusion period, you will not be able to access your account or receive promotional materials.
You may close your account at any time by contacting customer support. We reserve the right to close or suspend accounts that violate these Terms or engage in fraudulent activities.
Upon account closure, any remaining balance will be returned to you after deduction of applicable charges or outstanding obligations. Bonus funds and pending bonuses will be forfeited.
We reserve the right to withhold payments if fraud, illegal activity, or Terms violations are suspected. Such cases may be referred to relevant authorities.
All content on the Polestar Casino platform, including the Polestar Casino app, logos, graphics, software, and text, is the property of Polestar Casino or its licensors and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our platform without express written permission.
We collect, process, and store your personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).
Your personal information will be used solely for account management, transaction processing, compliance with legal obligations, and providing customer support. We do not sell or share your data with third parties for marketing purposes without your consent.
Polestar online casino is provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service.
We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of profits, data, or goodwill.
Our total liability to you for any claim arising from these Terms shall not exceed the amount deposited into your account during the six months preceding the claim.
In the event of a dispute, you agree to first contact our customer support team to seek an amicable resolution. We will make reasonable efforts to resolve complaints within 14 business days.
If a dispute cannot be resolved through our internal procedures, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service or the relevant regulatory authority.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Germany. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of German courts.
By registering an account, you consent to receive communications from Polestar Casino via email, SMS, or through the platform. You may opt out of promotional communications at any time through your account settings.
Official notices will be sent to the email address registered on your account. It is your responsibility to keep your contact information current.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
If you have any questions about these Terms and Conditions, please contact our customer support team through the following channels:
By using Polestar Casino services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
